The Pandemic Playbook, Part 1: Agility

Every retailer needs to start playing offence instead of defence and understand the five success factors that ensure survival in this new world. The first factor? Agility. It might sound simple, but the brands that didn’t make it through this pandemic illustrate otherwise. What if you need to close stores again? How will you grow loyalty? How will you hire smarter? How will you supercharge your digital presence?